Legal Stuff

   

Please make sure you have read our terms and conditions before you place an order. By agreeing to these terms and conditions you are committing to your order once you press the "send order" button before, proceeding to the secure payment server  If you have any questions relating to the terms and conditions please contact customercare@cyberspecs.net and we'll get back to you.

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Our standard orders include:
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Single vision resin lenses made to your prescription, as entered on this website.

 

Our rimless orders include:
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Flatter and thinner anti-reflectionn coated single vision resin lenses made to your prescription, as entered on this website. 

 

All our orders include:
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  • Frame
  • Hard resin lenses
  • Case
  • Cleaning cloth

 

General terms and conditions
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The terms and conditions do not in any way affect your statutory rights as a consumer.

 

  • All goods on this website are sold subject to availability.
  • By placing an order you are certifying that the information you provide us exactly matches your valid spectacle prescription provided by your eye-care professional.
  • You also certify that your prescription has been issued within the last two years.
  • We will not supply spectacles to children under the age of eighteen or anyone who is registered as blind or partially sighted.
  • You must not order on behalf of someone under the age of 18 or is registered as blind or partially sighted.
  • Cyberspecs will not accept any order where the sphere value added to the cyl value in either eye exceeds 8.00 D  plus or minus.
  • The sale of goods from this website is restricted to the United Kingdom.

Good and services
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  • All goods are as described on this website, no changes will be made other than changes in frame manufacture outside our control.

  • The goods will match the prescription supplied by you, and will have an average PD of 64mm unless otherwise stated.

  • Our standard lenses are hard resin "plastic" supplied from stock.

  • We do not supply glass lenses. 

  • Due to the complexities of lens materials, flatter and thinner lenses will be made thinner by virtue of :   a) Lenses of a higher refractive index, or b) Lenses pre-calculated for size and optical center and thus bespoke made .

  • Bifocals are made with a standard inset and height of 2X2mm.

  • To date, we will not supply varifocals of any description.

  • On arrival please ensure you are happy with your spectacles before normal wear.  Should you have any concerns please contact  customer care and cease use. 

  • Please allow up to 28 days for UK delivery and 35 days for the rest of the world.

  •  The final price includes VAT as applicable.

Refund Policy
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  • If within 7 days of delivery you are not happy with your spectacles, for whatever reason, simly return them to Cyberspecs and we will issue a full refund. 
  • Goods must be returned in the same condition as when dispatched along with a copy of the confirmation email.
  • Refund will only be made against the cost of goods.  Postage costs will not be included.
  • All refunds will be processed within 14 days of receipt of the goods being returned.

 

Payment
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Prices in £

All transactions are charged in GBP (£).

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All non GBP currencies

You will be charged in GBP; the actual price you will pay in your own currency will depend upon the exchange rate determined by your card account provider at the time of the purchase.